LinkedBot Support

Frequently Asked Questions

Why isn't LinkedBot showing the Professional Edition features after I upgraded?

A: Once you have purchased LinkedBot Pro from the Google Webstore you need to make sure that:

• LinkedBot is installed by clicking 'add to Chrome' inside the chrome web store page for LinkedBot. Your LinkedBot icon will turn red and you will see 'LinkedBot Pro' text when you hover your cursor on the icon.

• You are logged into Chrome with the Google account you used to purchase the item . Click here for details how to login to Chrome. Click here for more information on logging into the correct chrome account as well

If you are logged in with the correct account, try and click the 'reload' button at the bottom of the LinkedBot options panel. If the upgrade was successful you will see a red LinkedBot icon in the Chrome toolbar.

Why are profiles not being captured by LinkedBot?

Please check if you are running out of disk space on your computer. LinkedBot stores the profiles locally, and for this the browser needs to allocate space on your hardrive.

LinkedBot starts snoozing after a few visits, why? What can I do to stop that?

By default the Professional Edition of LinkedBot will 'snooze' when it hits one of the follow 3 maximums:

• the maximum daily visits for the current LinkedIn account type
• the maximum daily auto-invites
• the maximum daily direct message

You can override this these maximums in the LinkedBot options panel, section 'Daily Limits'.

When I click on the purchase button in the Webstore my browser just sits there, and I'm unable to purchase the upgrade. Why is this?

If your purchase does not go through when upgrading via the Chrome Webstore, please get in touch with the Google Payments support team. You can contact them using the 'Contact Us' link on this page.

How can I tell whether my automated visits are resulting in connection requests?

You can check your sent connection requests in LinkedIn via Manage Invitations. To see which connection requests have been accepted, you must go through each message in the LinkedIn message center. LinkedBot offer a DFY (Done for You) service that tracks all this information for you. Go here to learn more.

My LinkedBot keeps hanging / freezing / stopping when auto-visiting profiles. Can you fix that?

It sounds like the page loads are stalling, which means LinkedBot is waiting to recognize the page you are on.

This is commonly caused by ads on LinkedIn and we recommend using an ad-blocker to stop this from happening. We use uBlock Origin, click here to download it from the Chrome Webstore.

The drop-down menu is unreliable, it's not giving me the option to auto-visit or download my data. Can you fix that?

It sounds like the page loads are stalling, which means LinkedBot is waiting to recognize the page you are on. As the drop-down menu is context-sensitive, LinkedBot will show the default options in the menu until the page-load completes. This is caused by unreliable ads on LinkedIn and we recommend using an ad-blocker to stop this from happening. We use uBlock Origin, click here to download it from the Chrome Webstore.

The drop-down menu is unreliable, it's not giving me the option to auto-visit or download my data. Can you fix that?

LinkedBot is a great 'Do It Yourself' solution. But do you also offer 'Done for You' solutions as well?

Yes we do. Just go here to learn more. You can also contact our sales department at support@linkedbot.io as well or call 1.833.LINK.BOT

LinkedBot generates great data about my new leads. Is there a socially-oriented CRM that you recommend to import this data too so accessing it is easier?

Yes we do. Just go here to learn more. You can also contact our sales department at support@linkedbot.io as well or call 1.833.LINK.BOT

I've noticed that it's very time-consuming to track all of my new leads inside of LinkedIn. Is there an easier way to do this?

Yes. We provide you with a free access to our lead tracking system. Just go to the LinkedBot Academy to learn more. You can also contact our sales department at support@linkedbot.io as well or call 1.833.LINK.BOT to learn more about our 'Done for You' lead tracking and scoring service.

Do you offer a service that can send followup emails to my leads? I've noticed that not everyone responds to my LinkedIn messages.

Yes. Just go here to learn more. You can also contact our sales department at support@linkedbot.io as well or call 1.833.LINK.BOT to learn more about our 'Done for You' Drip email marketing service.

The LinkedBot system is really great, but I'm not really a LinkedIn expert. Can you recommend training that will help me better understand LinkedIn and what I can and should be doing on it?

Yes, we offer free online training for all of our LinkedBot customers. Just go here to learn more and gain access. We also offer Platinum group coaching and accountability masterminds for our LinkedBot Pro subscribers to help you get and close more deals that the LinkedBot system generates. You can also contact our sales department at support@linkedbot.io as well or call 1.833.LINK.BOT to learn more about our Platinum Group Mastermind offer.

Do you have any videos demonstrating the key-features of LinkedBot?

Yes we do. Check out our YouTube channel here for demonstration and tutorial videos.

LinkedIn is not allowing me to do any more searches since I have reached my 'Commercial Search Limit'. Can I still use LinkedBot?

Definitely! The search-limit does not influence the ability of Social LinkedBot to visit profiles.

• via ‘group members’

• via ‘connections of connection’

• your ‘direct connections’

• Google Xray

• by re-visiting profiles from a previous LinkedBot download.

In this way LinkedBot helps you get the most out of your free LinkedIn account. The commercial use search limit will reset on the 1st of each month, click here for more details.

I have arranged a remote support call, do I need to prepare anything?

Our support team uses Chrome Remote Assistance to help users who are stuck with a problem. Once you have arranged a support call, please prepare by following these steps:

• install the Chrome remote support plugin from here

• launch the plugin : check step 4 of the following tutorial

• activate the Chrome Remote assistance app, select "share", and email the code to support@linkedbot.io. Our support team can then login to your computer and have a look at your issue.

• please open a note-taking app that will be used to communicate during the session.

How do I cancel my LinkedBot Pro subscription?

You can cancel your subscription via 'Subscriptions and Services' in Google Payments. Once cancelled you can use LinkedBot Professional until the end of the current billing period.

Where can I access VAT invoices of my subscription payments?

If you access the individual subscription payments via payments.google.com the invoice will appear about 2 weeks after the payment was done. Please see here for more info.

Can I use my LinkedBot Professional subscription on more than one computer?

Yes, once you add the LinkedBot chrome extension to your chrome account, you can access that extension from any computer by simply launching Chrome and logging into the same Google account that you purchased with. Your Professional Edition will travel with as long as you login to Chrome with the Google account you used when purchasing the subscription.

The LinkedBot icon has disappeared from the toolbar, how do I get it back?

The extension is probably disabled. You can re-enable the LinkedBot extension as follows: Open a new tab in Chrome and point it to chrome://extensions. Then scroll to LinkedBot and check the “enabled” box next it.

What is the difference between captured and visited profiles in the LinkedBot menu?

The number of captured profiles is the current number in the LinkedBot cache. These can be scanned and visited profiles. The number of visited profiles is the number of visits in the last day, based on your UTC.

Can I use the LinkedBot Professional for more than one LinkedIn account?

If you’re looking to use LinkedBot for multiple LinkedIn accounts, you'll need to add the Free LinkedBot Starter edition or pay for multiple LinkedBot Pro editions for each Google/Chrome account.

LinkedBot offers a great way to send messages to all of my 1st level connections. But I'd also like to automate sending messages to my new connections only as well after they accept my invitation. Do you offer a way to do that?

The LinkedBot software doesn't offer that feature today. Perhaps in the future as we are always adding new features. However, we do offer a 'Done for You' service that includes sending messages only to your new connections. Go here to learn more. You can also contact our sales department at support@linkedbot.io as well or call 1.833.LINK.BOT

I'm really interested in capturing emails from my LinkedBot activity. I think the only way to do this is to export my 1st level connections from LinkedIn. Is that true?

Generally yes. Go to the LinkedBot Academy to learn more. In addition, we'll be launching a new service soon that will allow you to purchase emails from sources outside of Linked. You can also contact our sales department at support@linkedbot.io as well or call 1.833.LINK.BOT

I really don't like my LinkedIn profile. Can you recommends someone who can re-do it for me?

Yes. Just go here to learn more. You can also contact our sales department at support@linkedbot.io as well or call 1.833.LINK.BOT to learn more about our 'Done for You' LinkedIn Profile makeover services.

I really don't know how to create a good search on LinkedIn. What can I do?

Check out our online training resources to learn more about searching on LinkedIn. Just go here to learn more. You can also contact our sales department at support@linkedbot.io as well or call 1.833.LINK.BOT to learn more about our 'Done for You' LinkedIn search services.